Privacy Policy
Last updated: January 01, 2025
This Privacy Policy outlines how I, Aamna Masood (trading as Ames Aspire), collect, use, and protect your personal data when you engage with my services. This policy applies to all current and future services, including counselling, coaching, and therapy, and is designed to comply with the UK GDPR and other applicable privacy regulations.
By using my services or website, you agree to the collection and use of your personal data as described in this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to all data collected through:
My website (amesaspire.com).
The contact form, booking system, or direct communication (e.g., email or phone).
Third-party systems used to manage bookings, communication, or other service delivery needs.
Information shared during sessions or inquiries.
The policy may be updated as my services evolve, and you are encouraged to review it periodically.
2. Types of Data Collected
I may collect the following types of personal data:
Contact Information
Name.
Email address.
Phone number.
Residential address (if required for correspondence or billing).
Emergency Contact Details
Name, phone number, and relationship of a person you nominate for emergencies.
Payment Information
Payments are processed securely through a third-party payment processor. I do not store your payment details on my systems. They may collect and process your payment information in accordance with their privacy policy.
Health Information
Relevant health details that you choose to disclose, such as pregnancy status, epilepsy, or other medical conditions, to ensure your safety during sessions and tailor services appropriately.
Session Details
Information shared during consultations or sessions to provide and improve my services.
Technical Data
Data collected directly or via third-party systems, including device type, browser, IP address, and cookies, which help improve website functionality and user experience.
3. How I Use Your Data
Your personal data is used for the following purposes:
To respond to inquiries and schedule sessions.
To manage bookings, payments, and automated communications using third-party systems.
To adapt services based on your health needs.
To contact your nominated emergency contact if necessary during a session.
To ensure compliance with legal or ethical obligations.
To improve website functionality and user experience through cookies and analytics (if applicable).
4. Cookies and Tracking
My website and any third-party systems I use may employ cookies and similar technologies to:
Enhance functionality and user experience.
Analyse website traffic and booking behavior.
You can manage or disable cookies via your browser settings. For more details on how these systems handle data, please refer to the privacy policies of the respective third-party providers.
5. Payment Processing and Third-Party Services
To provide a seamless experience, I use third-party providers to manage certain aspects of my services, such as booking, payment processing, and communications. These providers process your data securely and in compliance with applicable privacy laws.
Currently, I use the following providers:
Stripe: For secure payment processing. Stripe may collect personal data such as your payment card information and billing details. Review their privacy policy here.
Acuity Scheduling: For managing bookings and sending appointment reminders. Acuity may collect your name, email address, and other booking-related details. Review their privacy policy here.
Email Platforms (e.g., Mailchimp): For managing email communications and newsletters (if applicable). These platforms may store your name, email address, and any preferences you provide. Review their privacy policy here.
I may change these providers or add new ones as my business evolves. Any changes will be reflected in this Privacy Policy, and all providers will be required to handle your data securely and in compliance with applicable regulations.
6. Data Storage and Retention
Storage: Your data is stored securely on my email system, devices and third-party platforms used to facilitate bookings or communications..
Retention: Personal or identifiable data is retained as long as necessary for the purposes outlined in this policy or as required by law.
7. Sharing Your Data
Your data may be shared only as necessary to provide services or meet legal obligations:
With third-party service providers: To facilitate essential functions such as booking management, payment processing, or automated communications.
In emergencies: To contact your nominated emergency contact.
If required by law: To comply with legal obligations or safeguarding responsibilities.
All third-party providers are expected to comply with applicable privacy laws and handle your data securely.
8. Your Rights
Under UK GDPR, you have the following rights:
Access: Request access to your personal data.
Correction: Correct any inaccuracies in your data.
Deletion: Request deletion of your data, subject to legal or ethical obligations.
Restriction: Limit how your data is processed in certain circumstances.
To exercise these rights, contact me at ames@amesaspire.com.
9. Security of Your Data
I take appropriate measures to safeguard your personal data. While no system is entirely secure, I use industry-standard practices to protect your information from unauthorised access, loss, or misuse.
10. Updates to This Policy
This Privacy Policy may be updated to reflect changes in services, legal requirements, or data collection practices. Significant updates will be communicated via email or website notification.
11. Links to Other Websites
My website may contain links to third-party websites. I am not responsible for the content, privacy policies, or practices of these external sites.
12. Contact Me
If you have any questions or concerns about this Privacy Policy, you can contact me at:
Email: ames@amesaspire.com
Phone: +44 7586 951992